FAQ - Patches
Custom Patch FAQ
Everything you need to know about ordering, designing, paying for, and receiving your custom patch.
Design
What are your patch options? +
Two production methods shape how patches look and feel. Embroidered pieces are stitched onto a base cloth, giving them noticeable texture and a raised profile.
Woven pieces take the opposite approach — the pattern is built into the fabric during weaving, leaving a flat, even surface. That weaving technique also supports finer resolution, so intricate details and small lettering come through with much greater clarity than embroidery can achieve.
Ordering
Do you have an order quantity? +
To get started, we require a minimum order of 25 units for embroidery or 100 units for woven designs. And the bigger your order, the better your unit price — pricing scales with volume, so you save more per piece as your order grows.
What is the general timeline? +
- Response/Quote — 2 business days: We respond to your enquiry and provide an initial quote within 2 days.
- Design Setup — 4 business days: Your design is set up once the quote is approved (excluding revisions or sampling).
- Navy Brand/ADF Brand Approval — 3 business days: The design is submitted for approval before production begins.
- Invoice — 2 business days: Once approved, an invoice is drawn up and sent to you.
- Production & Dispatch — 2–3 weeks: Once payment is received, your patch is produced and dispatched.
Payment
Can I pay over the phone? +
Yes, our finance team can take your payment over the phone for patch orders — just let us know when you approve your quote.
Shipping
How long is your shipping? +
Once the quote is approved, setting up a new design takes approximately 4 days (excluding any revisions or sampling). From there, your finished order will be produced and dispatched within 2–3 weeks.
Will you stock our patch in your venue? +
Yes, we're always open to adding new patch designs to our range. Get in touch with us to discuss your design and availability.