FAQ - Patches

Custom Patch FAQ

Everything you need to know about ordering, designing, paying for and receiving your custom patches.

Ordering

Is there a minimum order quantity? +

Yes. Embroidered patches start from 25 units and woven patches from 100 units. Pricing scales with volume, so the more you order, the less you pay per patch.

How does the ordering process work? +

Send us your enquiry and we'll come back to you with a quote within two business days. Once you approve it, we set up your design and send it to Navy Brand or ADF Brand for approval. When it's approved, we'll invoice you, and production begins once payment is received.

How long will it take? +

A typical order runs like this:

  • Response and quote: 2 business days
  • Design setup: 4 business days (excluding revisions or sampling)
  • Navy Brand or ADF Brand approval: 3 business days
  • Invoice: 2 business days
  • Production and dispatch: 2–3 weeks from payment

Design

What are your patch options? +

Patches are either embroidered or woven, and the method is often set by Navy Brand or ADF Brand requirements for your design. Embroidered patches are stitched onto a base cloth, giving them a textured, raised finish. Woven patches have the design built into the fabric, leaving a flat, even surface with finer detail and clearer small lettering. We'll let you know which method applies to your design when we prepare your quote.

Do I need to supply artwork? +

Not always. We have an established relationship with the ADF and Navy, so many artworks are already on file, which helps speed up design and approval.

Who approves the design? +

Every final design is signed off by Navy Brand or ADF Brand before production begins, so you know your patches are approved and official before they reach your team.

Payment

How do I pay? +

Once your design is approved, we'll send you an invoice. Production begins once payment is received.

Can I pay over the phone? +

Yes. Our finance team can take payment over the phone. Just let us know when you approve your quote.

Delivery

Can you stock our patch design at your venues? +

We're always happy to stock new designs. Get in touch to talk about your requirements and availability.